SECTION 1 – PAYMENT METHODS AND PRICING
1.1 Payment Methods
We have a variety of secure payment options available for you:
- Credit Card – We accept Visa and Mastercard online. Orders are processed immediately and queued for packing. This is the fastest way to receive your order and our most popular payment method.
- Direct Deposit – We accept Direct Deposit. Simply select this option on checkout. Upon completion of checkout, you will receive our bank details on the emailed invoice, so you can transfer the order amount into our bank account. Please use your order number as the reference number when making the transfer. Depending on bank processing times, this can take between 24 and 72 hours.
- Pay at Pickup (cash, eftpos or credit card) – Select this option if you would like to pay on pickup.
For Pickup Orders – If you have paid for your order online via credit card or you wish to pay cash or card at pickup, you can collect your order at your convenience. It is advisable to check emails and order status before collecting, to ensure your order is ready prior to your arrival. If you have paid via Direct Deposit, please note that you can only collect goods once payment has been cleared. Depending on bank processing times, this can take between 24 and 72 hours. You will be emailed as soon as we receive the funds. If someone other than yourself is picking up the order, please provide them with the order number, and the name the order is under.
For Shipped Orders – Once payment has been received, your order is immediately placed in the queue to be packed and shipped in sequence. You will receive email notifications throughout the process as well as tracking details if applicable.
1.2 Pricing Policy
The products offered by Dragons Flame are subject to availability and may be withdrawn at any time. We reserve the right to refuse to accept an order in whole or in part. We will process your order once we have received your payment details.
The prices quoted by a Dragons Flame representative or viewed on https://www.dragonsflame.com.au/ are in Australian dollars (AUD).
SECTION 2 – REFUND POLICY
We absolutely believe you will be thrilled with the products you purchase from us. That’s because we strive to ensure that they’re sourced or made in line with our customer needs. We understand, however, that sometimes a product may not be what you expect it to be. In that event, we invite you to review the following terms relating to returning a product for a refund, credit or replacement product.
Importantly, the rights described in this policy are in addition to the statutory rights to which you may be entitled under Competition and Consumer Act 2010 (Cth) and other applicable Australian consumer protection law and regulations. Please note that there may be limitations to your right to return and obtain a refund for products.
2.1 At a Glance
There are a number of reasons why you might want to return a product or make a claim for a refund or replacement product:
- You received the wrong product
- You received a damaged product
- Your order got lost in transit by the courier company
- Your delivery was incomplete
This ensures we only sell quality products that have not been tampered with or exposed to temperature change. Products need to be returned at your cost.
All claims must be lodged within 7 days of receipt or delivery of goods. In the case of a lost order, please allow 7 days for it to arrive, and then lodge your claim within 7 days thereafter.
Unfortunately we cannot accept responsibility for incorrect choices and change of mind once an order has been shipped. If you wish to change your order before it is shipped, you must immediately contact us using our contact form.
2.2 Shipping & Delivery
Dragons Flame offers deliveries to most areas of Australia. Delivery can be overnight, and no more than 7 working days to most parts in Australia from date of dispatch. Please note that not all payment methods are instant. For Direct Deposits, it can take 1 to 3 days for funds to appear in our account, which delays the processing of your order.
Upon delivery, please check completeness and quality of products to ensure you are satisfied with your purchase. A delivery is interpreted as an attempted delivery by us. We do not accept liability for delay in the event there is no-one to receive the delivery at the delivery address. We advise all customers to carefully choose an address where someone will be available during normal business hours to receive the goods. If no-one is there, or if the delivery address details provided by you are incorrect and thus affect delivery, you will be responsible for the cost if the parcel is returned to us and if you wish to have the shipment returned back to the correct address. You may request delivery without the need for a signature upon receipt however we cannot take responsibility for any lost or stolen orders once we have been advised of delivery by the delivery service.
2.3 Claims Process
Claims must be lodged within 7 days of delivery/expected delivery.
Please use our online form located on our contact page, and ensure you submit all relevant information, e.g.
- Reason for claim
- Your contact details
- Order number/date
- Delivery method/date
- Product item(s) and description, including quantity of defective items
- Photos showing any defective items AND the package, as it looked when it arrived
We will assess the claim and advise you via email about the outcome within 2 business days.
Please return these within 14 days and ensure all items are packed safely. Where possible, all products should be packed in the original, unmarked packaging, including any instructions or documentation that shipped with the product. Broken items will not be refunded if return packaging is inadequate.
If Dragons Flame approves your claim, you may still be responsible for any additional fees such as return shipping.
For claims regarding missing or defective goods – you can choose to receive replacement products (if sufficient stock is available) or a refund.
No claims will be accepted if the product has been damaged or abused through misuse or appears to have been used after delivery.
2.4 Receiving Refunds or Replacement Products
If we issue a refund, these get reviewed and then processed.
If we approve the dispatch of replacement product(s), and have stock readily available, these will be shipped within 2 business days following approval.
2.5 Cancellation of Orders
An order can be cancelled any time prior to shipment.
Should you wish to add additional items to your order, you will have to place a separate order online. The supplementary order maybe added to the first order provided the first order has not been shipped (please include notes regarding this in the box provided during checkout) otherwise the new order will then be shipped separately in sequence.
The https://www.dragonsflame.com.au/ website is owned and operated by Dragons Flame – ABN -97 504 738 525. The goal of the website is to provide access to a range of products for sale and delivery to anywhere in Australia.
To ensure a safe environment for all users, we have established these terms and conditions. In this way, you will know what you can expect from us, and what we can expect from you. By accessing any areas of https://www.dragonsflame.com.au/ and other related websites, you agree to be legally bound, and to abide, by the terms set forth below.
4.2 Legal Capacity to Transact
If you are a minor (under the age of eighteen), you cannot place orders with Dragons Flame. By accepting these terms and conditions you are acknowledging that you are over the age of eighteen years. Should Dragons Flame suffer any damages or any other losses as a result of a minor making a transaction, Dragons Flame reserves the right to seek any compensation for losses from the parents or guardians of the minor who placed the order(s).
4.3 Product Guarantee
Dragons Flame only offers original products and attempts to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Dragons Flame itself is not as described, your sole remedy is to return it in unused condition in accordance with our Refund Policy above.
All copyrights, trademarks and other intellectual property rights in the design, layout, wording and concepts of this website are reserved to Dragons Flame. Any copying of the design, layout, wording, concepts or other unauthorised use will infringe our rights.
Trade marks, copyrights, brand names and product related to the products appearing on this website are the property of their respective owners. Dragons Flame does not claim to own any of these trademarks, copyrights, brands or product names nor does it claim that Dragons Flame is related to, endorsed by, or in any other way connected or associated with the respective owners and/or their related companies and agents.
Disclaimer of warranties and limitation of liability. This site is provided by Dragons Flame on an “as is” and “as available” basis.
Dragons Flame cannot accept liability for any indirect loss, loss of enjoyment, loss of profit, loss of business, loss of goodwill or any other loss in connection with the operation of this website or purchase. We are unable to confirm that the information set out in this website is totally accurate or complete.
Dragons Flame makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, Dragons Flame disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Dragons Flame does not warrant that this site, its servers, or e-mails sent are free of viruses or other harmful components. Dragons Flame will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
These terms and conditions constitute the entire agreement and understanding of the parties and supersedes any previous agreement between the parties. They shall be governed by Australian and Queensland law and the parties hereby agree to submit themselves to the exclusive jurisdiction of Australian and Queensland Courts. Dragons Flame reserves the right to update and or change these terms and conditions at anytime without further notice in compliance with Australian Consumer Laws.
We welcome your comments. If you have any questions or concerns about our terms and conditions, please contact us.